Shipping and returns
SHIPPING
Online orders are processed Monday through Friday, excluding weekends and public holidays. Production times are specified at time of purchase and starts the first business day after the purchase. (Please allow two to four weeks for your piece to be completed)
Our shipping providers are as follows:
FOR ADDRESSES WITHIN AUSTRALIA
Australia Post Express Service, delivers within 1-2 business days once shipped
The cost for postage, payable at checkout, is $15AUD.
FOR ADDRESSES OUTSIDE OF AUSTRALIA
DHL Express Service, delivers within 1-3 business daysonce shipped.
The cost for postage, depends on location. Please note, duties and taxes are respective to your order value and destination country.
Contact us if you require shipping outside Australia.
Due to the high value of our pieces, our parcels require a signature on delivery. If no one is available to sign for the parcel, it will be held at the nearest post office or holding facility to be collected with photo ID.
Please ensure the details provided at checkout are accurate, as AMBER & ME cannot be held liable for incorrect deliveries due to input errors. Our shipping providers are trusted services, and as such AMBER & ME will not refund or replace orders that have been scanned as delivered.
REPAIR SHIPPING
All AMBER & ME products come with a voluntary manufacturer’s 30 days warranty.
If your item is deemed as a manufacturing fault, the return shipping cost will be covered by AMBER & ME.
AMBER & ME reserves the right to recover all shipping costs if your piece is deemed as wear and tear within the 30 days manufacturing warranty.
Outside our manufacturer’s 30 days warranty, it is at the client’s expense to safely return piece(s) to AMBER & ME. Return shipping costs will be added to your repair invoice and payment is required prior to repairing your item.
Domestic repairs will incur a flat rate fee of $15 AUD. For international customers please contact us at info@amberandme.co for a quote. The return shipping costs are respective to your destination country. The cost will be stated on your repair invoice and additional duties and taxes may be calculable and payable at checkout.
Please contact our Customer Care team here if you require any further information.
ORDER CANCELLATIONS
If you have changed your mind and would like to cancel your order, you may cancel your order 60 minutes after your order has been placed. Please contact our Customer Care team here. We are not able to cancel your order after this time.
RETURNS
Products purchased from AMBER & ME’s online may be returned for a credit in Australia if returned unworn, in saleable condition within 14 days of dispatch date. Some exclusions may apply. AMBER & ME does not issue refunds for change of mind or incorrect purchase.
It is at the client’s expense to safely return piece(s) to AMBER & ME and their responsibility until confirmation of receipt by our customer service team.
AMBER & ME credits are issued once a return has been received and its condition assessed. AMBER & ME credits are valid for use online at www.amberandme.co They are valid for a period of three years.
AMBER & ME does not accept returns if products;
- are not returned in their original condition or packaging
- are returned outside of the specified return timeframe
AMBER & ME reserve the right to return the piece(s) to the sender, should any of the above occur.
Products purchased during archive sale may not be returned unless deemed faulty in accordance with Australian Consumer Law.